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Benefits of an Answering Service During a Pandemic

proadAccountId-15635 • October 22, 2020

The world of business is changing during this pandemic, but one thing that will remain the same is how vital human connection is. As businesses start opening back up, they are looking for new ways to regain profits and grow their businesses. However, some businesses are faced with fewer resources, furloughed staff members, and new ways of operating with social distancing guidelines in place.

Being connected to a human is even more important during these challenging times. Callers like to receive timely responses, but with staffing problems, how can your small business ensure customer's calls will be answered? A telephone answering service can help provide your customers with the peace of mind they are looking for and provide a good first impression of your business.

Some of the benefits of using an answering service during a pandemic include:

Personal Touch

Customers like to talk to people, not answering machines. This is especially true during times of crisis. A personal human touch is valuable to customers, especially when they are dealing with complex purchases and important decisions. Now, customers can do so from a safe distance.

Manages Demand

Now that more and more businesses are open and people are trying to return to normal living, businesses are receiving a higher volume of calls and reaching out about backlogged inquiries. An answering service helps you manage these calls.

Improve Accessibility

In order for your business to recover quickly, it's important that your business line remains open and available for customers. An answering service allows you to keep multiple lines open at a given time. Don't miss out on any opportunity to increase your business. Even when your business is not open during normal business hours, our after hours answering service can help attract new customers, even while you're sleeping.

Remote Working

No matter where you are working, you can transfer calls to an answering service easily.

Grab Opportunities

It's important to answer all phone calls so you don't miss any opportunities, especially during these troubling times. Not all callers will leave a voicemail, which could cause a loss in sales. An answering service will make sure you don't miss opportunities as no call goes unanswered.

Let Us Help With Small Business Answering Services

At Abbott Answering Service, serving the Buffalo, Syracuse, and Rochester, NY areas, we care about your business and want to provide you with the support you need. We offer a unique approach when it comes to providing your business with an effective phone answering service. Our service can be fully customized as we can provide HIPAA-compliant message delivery, SMS texting, e-mail, voicemail boxes, and so much more for small businessesto medium and large-sized companies. Personalize answering services to meet your needs and specifications. Contact ustoday for more information!

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How Our Answering Service Can Help You Keep Clients In The Know

By proadAccountId-15635 • August 11, 2020

We’re all slowly getting used to our new normal in a COVID-19 world. Everyone has had to deal with disruptions to their normal routine. Many businesses have had to make cuts to staffing, whether to comply with social distancing or permanently. Wouldn’t it be nice to have an answering service that automatically notifies your customers of new hours? If your business is located in the Buffalo, Rochester, or Syracuse, NY areas, call Abbott Answering Service. Since 1948, we’ve been helping businesses throughout the area with a telephone answering service. Instead of having an automated message or recording system take care of your customers, Abbott Answering Service uses real people with very friendly attitudes. Whether you’re in the legal, medical, real estate, or commercial industry, we can make sure your customers have a friendly and personal way to get a hold of you when needed. In fact, we always try to answer the call on the first ring. It’s all part of our commitment to your business. All of our messaging services and phone answer services can be fully customized to perfectly meet the needs of your business. No matter what size your business is, you can rest easy away from the office knowing your customers have a reliable way to get a hold of you. When people choose businesses, they like to choose someone they can trust, and an after hour answering service from Abbott Answering Service goes a long way toward establishing trust. We’re available 24/7 and consider ourselves a pioneer in the answering service business. Call us for a free quote on an answering service for your business or to learn more about what we do!

Positive Effects an Answering Service Can Have on Your Business

By Abbott Answering Service • April 2, 2020

Whether your business is large or small, working with a professional telephone answering service can be a huge boon to it. Abbott Answering Service proudly serves companies in the Rochester, NY area.

Behind Every Great Small Business in Syracuse, NY is a Great Answering Service

By proadAccountId-15635 • December 12, 2019

At Abbott Answering Service, we answer when you can’t. We offer services in the Syracuse, NY area to fit the specific needs of your business. Whether you need us during the day, to catch up on overflow, after hours, or full time, we are ready to provide our clients with efficient, accurate, and friendly services.

Benefits of Medical Answering Services

By proadAccountId-15635 • September 5, 2019

When it comes to the medical field, people have a lot of questions. By providing your patients with a service where they can get questions answered, they won't have to leave a message waiting for someone from your office to follow up with them the next morning. 24/7 medical answering services are trained to give your patients the information they are looking for. These services aren't new. They have been around a long time, but are becoming more important these days. Over the years they have evolved in order to meet the needs of medical professionals and their patients. Some benefits to using a medical answering service include:

Telephone Answering Services for Syracuse, NY

By proadAccountId-15635 • June 10, 2019

Even though automated messaging and recorded answering services are convenient, there’s nothing better than a friendly, real voice on the other side of the line when you need it most. Potential customers, clients, or patients all appreciate having a real person to talk to! Abbott Answering Service specializes in several industry-specific phone answer services that can help bolster your business and start off a great customer/client/patient relationship right from the first call. Small Business Answering Service Have a small business in Syracuse? It’s important to make yourself as available as possible for every customer inquiry or call. Every call could mean potential business for you, and Abbott Answering Service can make sure that every single one is received! Property Management Answering Service There’s no telling when prospective tenants or sellers will call your property management or real estate office. Don’t miss out on a great opportunity! Our after hour answering service can take care of any of those last-minute calls for you. Medical Answering Service Whether you have a small dental office or home health service, you can benefit from Abbott Answering Service! Aside from scheduling appointments, we can answer questions that your patients have, giving them peace of mind leading up to their appointment. A friendly voice can help ease any worries and offer reassurance that just can’t be delivered in an automated message. Lawyer Answering Service As an attorney, you have an extremely busy schedule. With potential clients looking for assistance and current clients making appointments, our answering service can help organize your firm and give you more time for your clients. Abbott Answering Service extends its services to businesses and offices throughout WNY and Central NY, including Rochester and Syracuse! Let us help make a positive impact on your operations by calling us today.

Why Use an Answering Service?

By proadAccountId-15635 • April 2, 2019

It's well known that individuals looking to contact a service provider would rather connect with a human being than with an automated system, or leaving a message. Abbott Answering Service has many trained technicians to handle these calls for you. This is especially important for companies or practices that are looking to grow their business. What kind of marketing are you doing? What is your advertising budget? If these prospective customers, clients, or patients reach out and the first interaction they get is with an answering machine, this may sway their decision to do business with you. Allow us to handle your after hours, and weekend calls for you!