Blog Post
Positive Effects an Answering Service Can Have on Your Business
Abbott Answering Service • April 2, 2020
The value of creating a positive impression when someone calls your business cannot be overstated. Depending on the nature of your company, many people might never interact with it through any other means than telephone communication. Whether it's a potential new client inquiring about your products or a longstanding repeat customer who depends on your prompt service, it's imperative that they hang up the phone satisfied. While providing quality customer service is a goal of every business, for most it's not the sole focus. Let your employees and team focus on what you hired them for and leave the phones to a professional answering service like ours.
Abbott Answering Service works with small, medium, and large businesses in the Rochester, NY area. We understand that no two companies are the same and that needs and expectations will vary for each. Our telephone answering services are available for commercial offices, attorneys, medical professionals, real estate companies, home health agencies, property management groups, and more. There are many benefits to hiring an answering service. Here are some of the ways that working with us can have a positive effect on your business.
- Save Money: Yes, of course hiring a telephone answering service requires some financial investment. The expense is nothing, however, when compared to that of employing a dedicated person for the job in house. Salary, benefits, and materials like a desk and computer add up. Taking advantage of an answering service offers the same, if not better, benefits as having a dedicated customer service rep. but at a fraction of the cost.
- Make Money: Data shows that maintaining a strong relationship with customers leads to greater profitability. The majority of consumers are willing to spend more when they feel like they are being provided with exceptional customer service. While on the other hand, 78% of people forgo an intended transaction when they are faced with a negative experience.
- Round The Clock Availability: Our modern world emphasizes convenience above all else, and customers want to be able to contact you on their own schedule. Considering that many callers don't leave messages or hang up when they have to deal with an automated voice instead of a real person, your business is missing out on a lot of potential by only answering the phones during certain business hours. By being reachable 24/7 you will create confidence in your customers which goes a long way towards retaining valuable relationships.
- Professionalism: The speaker on your phone represents the voice of your company. The trained and experienced receptionists at a professional answering service will give even the smallest companies the appearance of "Big Business." Leave your callers with the impression that they've chosen a reliable company with the resources and dedication to answer their needs.
- Additional Services: Our customer service specialists do a lot more than forward calls and take down messages. We can directly help your business function by booking appointments, providing information and support, processing payments, gathering leads, submitting orders, and collecting analytics data for you to better understand the nature of the calls your company receives. And all this will be done according to the specific protocols of your business.
The world of business is changing during this pandemic, but one thing that will remain the same is how vital human connection is. As businesses start opening back up, they are looking for new ways to regain profits and grow their businesses. However, some businesses are faced with fewer resources, furloughed staff members, and new ways of operating with social distancing guidelines in place. Being connected to a human is even more important during these challenging times. Callers like to receive timely responses, but with staffing problems, how can your small business ensure customer's calls will be answered? A telephone answering service can help provide your customers with the peace of mind they are looking for and provide a good first impression of your business.
We’re all slowly getting used to our new normal in a COVID-19 world. Everyone has had to deal with disruptions to their normal routine. Many businesses have had to make cuts to staffing, whether to comply with social distancing or permanently. Wouldn’t it be nice to have an answering service that automatically notifies your customers of new hours? If your business is located in the Buffalo, Rochester, or Syracuse, NY areas, call Abbott Answering Service. Since 1948, we’ve been helping businesses throughout the area with a telephone answering service. Instead of having an automated message or recording system take care of your customers, Abbott Answering Service uses real people with very friendly attitudes. Whether you’re in the legal, medical, real estate, or commercial industry, we can make sure your customers have a friendly and personal way to get a hold of you when needed. In fact, we always try to answer the call on the first ring. It’s all part of our commitment to your business. All of our messaging services and phone answer services can be fully customized to perfectly meet the needs of your business. No matter what size your business is, you can rest easy away from the office knowing your customers have a reliable way to get a hold of you. When people choose businesses, they like to choose someone they can trust, and an after hour answering service from Abbott Answering Service goes a long way toward establishing trust. We’re available 24/7 and consider ourselves a pioneer in the answering service business. Call us for a free quote on an answering service for your business or to learn more about what we do!
At Abbott Answering Service, we answer when you can’t. We offer services in the Syracuse, NY area to fit the specific needs of your business. Whether you need us during the day, to catch up on overflow, after hours, or full time, we are ready to provide our clients with efficient, accurate, and friendly services.
When it comes to the medical field, people have a lot of questions. By providing your patients with a service where they can get questions answered, they won't have to leave a message waiting for someone from your office to follow up with them the next morning. 24/7 medical answering services are trained to give your patients the information they are looking for. These services aren't new. They have been around a long time, but are becoming more important these days. Over the years they have evolved in order to meet the needs of medical professionals and their patients. Some benefits to using a medical answering service include:
Even though automated messaging and recorded answering services are convenient, there’s nothing better than a friendly, real voice on the other side of the line when you need it most. Potential customers, clients, or patients all appreciate having a real person to talk to! Abbott Answering Service specializes in several industry-specific phone answer services that can help bolster your business and start off a great customer/client/patient relationship right from the first call. Small Business Answering Service Have a small business in Syracuse? It’s important to make yourself as available as possible for every customer inquiry or call. Every call could mean potential business for you, and Abbott Answering Service can make sure that every single one is received! Property Management Answering Service There’s no telling when prospective tenants or sellers will call your property management or real estate office. Don’t miss out on a great opportunity! Our after hour answering service can take care of any of those last-minute calls for you. Medical Answering Service Whether you have a small dental office or home health service, you can benefit from Abbott Answering Service! Aside from scheduling appointments, we can answer questions that your patients have, giving them peace of mind leading up to their appointment. A friendly voice can help ease any worries and offer reassurance that just can’t be delivered in an automated message. Lawyer Answering Service As an attorney, you have an extremely busy schedule. With potential clients looking for assistance and current clients making appointments, our answering service can help organize your firm and give you more time for your clients. Abbott Answering Service extends its services to businesses and offices throughout WNY and Central NY, including Rochester and Syracuse! Let us help make a positive impact on your operations by calling us today.
It's well known that individuals looking to contact a service provider would rather connect with a human being than with an automated system, or leaving a message. Abbott Answering Service has many trained technicians to handle these calls for you. This is especially important for companies or practices that are looking to grow their business. What kind of marketing are you doing? What is your advertising budget? If these prospective customers, clients, or patients reach out and the first interaction they get is with an answering machine, this may sway their decision to do business with you. Allow us to handle your after hours, and weekend calls for you!
Abbott Answering Service
PO Box 342,
Lackawanna, NY 14218
716-827-3515
